Refund Policy

We want you to be confident in your purchase. Most services are backed by a limited refund window described below, measured from the date of initial order.

New Cloud VPS and Premium VDS orders are eligible for a full refund within 7 days of initial provisioning, provided the instance has not exceeded reasonable evaluation usage as described in our Terms of Service.

Dedicated Servers and Colocation involve provisioning and setup costs and are not eligible for refunds once hardware has been allocated or installed, except where the service fails to meet the specifications confirmed at order time.

Web Hosting plans are eligible for a full refund within 15 days of initial purchase. Domain registration fees are non-refundable once a domain has been successfully registered with the relevant registry, in line with standard registry policy.

Game Server orders are eligible for a full refund within 48 hours of initial provisioning, provided the server has not been used beyond initial configuration and testing.

Refund requests can be submitted through the customer panel under Billing, or by opening a support ticket. Approved refunds are returned to the original payment method within 5–10 business days.

We reserve the right to deny refund requests that show evidence of abuse, including repeated order-and-refund patterns or violations of our Terms of Service.