Terms of Service

By creating an account or ordering a service from Verax Cloud, you agree to be bound by these Terms of Service and any service-specific terms referenced within them.

We provide Cloud VPS, Premium VDS, Dedicated Servers, Web Hosting, Game Servers, Domain Registration, Colocation, and related infrastructure services as described on our pricing pages at the time of order.

Service specifications, including CPU, memory, storage, and bandwidth allocations, are as published at checkout and may be updated for future orders without affecting active subscriptions.

You may not use our services to host or distribute content that is illegal, infringes intellectual property rights, facilitates malware distribution, or is used to attack, scan, or gain unauthorized access to third-party systems.

Violation of this policy may result in suspension or termination of service, at our discretion, with notice where practicable.

We guarantee 99.99% monthly uptime for network and power availability across Cloud VPS, Premium VDS, and Dedicated Server tiers. Planned maintenance windows, communicated at least 48 hours in advance, are excluded from this calculation.

Customers experiencing downtime below this threshold may request service credits as described in our SLA documentation, available in the customer panel.

Services are billed in advance on a recurring basis according to the billing cycle selected at order time. Failure to pay by the due date may result in service suspension after the grace period described in your invoice.

You may cancel a service at any time from the customer panel. Refund eligibility is governed by our Refund Policy.

To the maximum extent permitted by law, Verax Cloud's liability for any claim arising from your use of our services is limited to the amount paid for the affected service in the month the claim arose.

We may revise these terms periodically. Continued use of our services after changes take effect constitutes acceptance of the revised terms.

Questions about these terms can be directed to legal@veraxcloud.com.